Fairmont Hotel Hiring Assistant Housekeeping Manager

Company Description

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Job Description

• Consistently offer professional, friendly and engaging service. 
• Lead and assist the Executive Housekeeper in the day-to-day operation of the department and ensure service standards are followed. 
• Conduct regular inspections of all guest rooms / Public Areas. 
• Identify training needs and train all Supervisors and Colleagues as required. 
• Work closely with the Maintenance department to address all guest room repairs and ensure proper communication channels are followed through. 
• Address all guest concerns and react quickly, logging and notifying proper departments accordingly. 
• Balance operational, administrative and Colleague needs.
• Follow departmental policies and procedures. 
• Report necessary maintenance items. 
• Follow all safety and sanitation policies. 
• Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager. 
• Follows all policies and procedures ascertained by the hotel. 
• Attend meetings and training sessions as required.
• Any additional duties assigned.

Qualifications

• Diploma or Degree preferably in hospitality or related field.
• Minimum 4 years of relevant industry experience, minimum 2 years in a management level position.
• Experience in luxury hotel / resort environment.
• Oral and written fluency in English. Ability to converse in other languages is an advantage.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
• High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.
• Confidently able to resolve problems and make decisions.
• Adaptable to multicultural guest needs and works seamlessly with colleagues from diverse cultures.
• Uses sensitivity and discretion in supporting guests’ needs.
• Leads to constantly improve the guest service experience.
• Leadership skills developed – collaborative, enabling, and entrepreneurial.
• Career focused, wanting to grow and develop, self-motivated.
• Flexible and able to embrace and responds to change effectively.

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