Job Purpose:
The IT Assistant will be responsible for providing, maintaining, and supporting ICT services and resources to users to enable them performance their duties.
Duties and Responsibilities; –
- Provide technical support to staff, including troubleshooting hardware and software issues, configuring user accounts, and installing software.
- Maintain and repair computer hardware, diagnose system failures, and perform preventative maintenance.
- Develop and implement software solutions to automate tasks, improve workflows, and meet specific business needs.
- Install, configure, and maintain Microsoft products, such as Windows operating systems, Office Suite, and other relevant applications. Specifically, including Microsoft Dynamics CRM and Dynamics 365 Business Central (formerly Dynamics NAV).
- Stay up-to-date on the latest IT trends and technologies by attending training courses and workshops.
- Document technical procedures and solutions for future reference.
- Assist with the planning, implementation, and maintenance of IT infrastructure.
- Troubleshoot network connectivity issues, diagnose and resolve network outages, and maintain overall network performance. (New)
- Investigate and troubleshoot IT system downtimes to identify root causes and implement swift resolutions.
Minimum Requirements
Qualifications
- Bachelor’s Degree in Computer Science/Information Technology or any other ICT-related discipline
- 3 – 5 years of professional experience in a similar role
Competencies
- Proven experience as an ICT Officer or similar role
- Strong programming skills in one or more programming languages (e.g., Python, Java, C++).
- Experience with hardware and software maintenance and troubleshooting
- Excellent knowledge of Microsoft products, including Windows operating systems, Office Suite, and other relevant applications
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
- Ability to work independently and as a team player
Interested and qualified? Submit a cover letter, curriculum vitae, and copies of relevant certificates (as one document in PDF) include the address and contacts of three referees one of whom should be a former employer. The subject line for your email must read E-Plus – IT ASSISTANT/HR/2024 to https://www.redcross.or.ke/careers. Closing Date: Friday, 28th June 2024.
Please note that ONLY shortlisted candidates will be contacted.