Emergency Plus Medical Services (E-Plus) Hiring I T Assistant

Job Purpose:

The IT Assistant will be responsible for providing, maintaining, and supporting ICT services and resources to users to enable them performance their duties.

Duties and Responsibilities; –

• Provide technical support to staff, including troubleshooting hardware and software issues, configuring user accounts, and installing software.
• Maintain and repair computer hardware, diagnose system failures, and perform preventative maintenance.
• Develop and implement software solutions to automate tasks, improve workflows, and meet specific business needs.
• Install, configure, and maintain Microsoft products, such as Windows operating systems, Office Suite, and other relevant applications. Specifically, including Microsoft Dynamics CRM and Dynamics 365 Business Central (formerly Dynamics NAV).
• Stay up-to-date on the latest IT trends and technologies by attending training courses and workshops.
• Document technical procedures and solutions for future reference.
• Assist with the planning, implementation, and maintenance of IT infrastructure.
• Troubleshoot network connectivity issues, diagnose and resolve network outages, and maintain overall network performance. (New)
• Investigate and troubleshoot IT system downtimes to identify root causes and implement swift resolutions.

Minimum Requirements

Qualifications

• Bachelor’s Degree in Computer Science/Information Technology or any other ICT-related discipline
• 3 – 5 years of professional experience in a similar role

Competencies

• Proven experience as an ICT Officer or similar role
• Strong programming skills in one or more programming languages (e.g., Python, Java, C++).
• Experience with hardware and software maintenance and troubleshooting
• Excellent knowledge of Microsoft products, including Windows operating systems, Office Suite, and other relevant applications
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Ability to work independently and as a team player

Interested and qualified? Submit a cover letter, curriculum vitae, and copies of relevant certificates (as one document in PDF) include the address and contacts of three referees one of whom should be a former employer. The subject line for your email must read E-Plus – IT ASSISTANT/HR/2024 to https://www.redcross.or.ke/careers. Closing Date: Friday, 28^th June 2024.

Please note that ONLY shortlisted candidates will be contacted.

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