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Job Identification
314
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Locations
- Ecobank Towers, KE
Posting Date
06/26/2023, 11:00 AM
Apply Before
07/01/2023, 09:00 PM
Degree Level
Bachelor’s Degree
Job Schedule
Full timeCopy Link
Job Description
KEY RESPONSIBILITIES
BUSINESS AND FINANCIAL PERFORMANCE
- Responsible for end-to-end merchant lifecycle – planning, execution and delivery of relevant digital solutions to merchants including EcobankPay, Web and POS, to improve customer experience and grow revenue
- Ensure pricing and contracts with Merchants are in line with Group Policy.
- Work with business and product managers to deliver the best digital collection solutions for clients Build value-based relationships with colleagues in country, cluster and group, and clients
- Ensure affiliate distribution is optimized leveraging continuous customer analysis/engagement Identify & execute commercial/market initiatives for incremental volume/revenue/profit
- Ensure developments of products to enhance proposition, to achieve new businesses and develop long term profitable relationships
- Actively pursue opportunities to improve our route to Market, leveraging best practices
CUSTOMER MANAGEMENT
- Engage customers and propose digital solutions that will improve their businesses
- Ensure application of merchant programs are designed to enhance Ecobank’s brand equity
- Drive horizontal expansion through outlet creation incentive programs
- Ensure high customer satisfaction as measured and monitored through client engagement and surveys Leadership and People Management
- Actively partner with affiliate business heads and group product heads to grow acceptance points
- Provide timely and accurate information on merchant management activities
- Embed digital collections in affiliate culture through regular engagements with all staff
- Participate in group activities as required
RISK, PROCESS CONTROL & OPERATIONAL PERFORMANCE
- Promote ethical and integrity standards, and establish a culture within Ecobank’s merchant network that establishes and demonstrates to all merchants the importance of controls
- Manage all aspects of risks associated with the Acquiring business and supporting functions(AML,KYC , Credit Risks, Audits, Regulatory and Card Schemes Compliance).
- Ensure there is a strong internal control system in place to minimise operational losses, franchise risks and monitor its adequacy and effectiveness
- Manage and maintain relationships with key stakeholders and 3rd relationships involved in Acquiring business
STRATEGIC INITIATIVES
- Strategically prioritize merchant segments to achieve commercial viability of the Acquiring business
- Lead strategic initiatives which position Ecobank as the partner of choice for business payment needs banking services from a customer experience perspective
- Implement a loyalty program for merchants and customers to increase growth in product sales
QUALIFICATIONS, EXPERIENCE & PERSONAL ATTRIBUTES
- Candidate should have 3-5 years of product development/ management, excellent interpersonal skills, strong execution and technical skills
- Relevant experience with at least four years in a cash management/Transaction Banking business environment,
- Good understanding of Operations and technology processes related to API integration
- Strong client focus with ability to understand client needs and stay abreast of client, industry and market trends
- Exceptional relationship management skills including ability to manage and influence multiple stakeholders
- Good interpersonal skills to drive teamwork and work effectively in cross-cultural, cross geographical teams to drive value for our clients and the bank
- Demonstrate responsiveness and ability to work with urgency
- Customer focused & results oriented
- Good project management including understanding and planning for operational risk
- Knowledge of banking operations, operational risk management and service delivery
- Distribution Management and or Channel Management experience is an advantage
- Excellent verbal and written communication skills General knowledge of digital payments services
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