Ecobank Hiring Acquiring Manager

Ecobank Hiring Acquiring Manager

Job Identification




  • Ecobank Towers, KE

Posting Date

06/26/2023, 11:00 AM

Apply Before

07/01/2023, 09:00 PM

Degree Level

Bachelor’s Degree

Job Schedule

Full timeCopy Link

Job Description



  • Responsible for end-to-end merchant lifecycle – planning, execution and delivery of relevant digital solutions to merchants including EcobankPay, Web and POS, to improve customer experience and grow revenue 
  • Ensure pricing and contracts with Merchants are in line with Group Policy. 
  • Work with business and product managers to deliver the best digital collection solutions for clients  Build value-based relationships with colleagues in country, cluster and group, and clients 
  • Ensure affiliate distribution is optimized leveraging continuous customer analysis/engagement Identify & execute commercial/market initiatives for incremental volume/revenue/profit 
  • Ensure developments of products to enhance proposition, to achieve new businesses and develop long term profitable relationships 
  • Actively pursue opportunities to improve our route to Market, leveraging best practices 


  • Engage customers and propose digital solutions that will improve their businesses 
  • Ensure application of merchant programs are designed to enhance Ecobank’s brand equity 
  • Drive horizontal expansion through outlet creation incentive programs 
  • Ensure high customer satisfaction as measured and monitored through client engagement and surveys Leadership and People Management 
  • Actively partner with affiliate business heads and group product heads to grow acceptance points 
  • Provide timely and accurate information on merchant management activities 
  • Embed digital collections in affiliate culture through regular engagements with all staff 
  • Participate in group activities as required
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  • Promote ethical and integrity standards, and establish a culture within Ecobank’s merchant network that establishes and demonstrates to all merchants the importance of controls 
  • Manage all aspects of risks associated with the Acquiring business and supporting functions(AML,KYC , Credit Risks, Audits, Regulatory and Card Schemes Compliance). 
  • Ensure there is a strong internal control system in place to minimise operational losses, franchise risks and monitor its adequacy and effectiveness 
  • Manage and maintain relationships with key stakeholders and 3rd relationships involved in Acquiring business 


  • Strategically prioritize merchant segments to achieve commercial viability of the Acquiring business 
  • Lead strategic initiatives which position Ecobank as the partner of choice for business payment needs banking services from a customer experience perspective 
  • Implement a loyalty program for merchants and customers to increase growth in product sales
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  • Candidate should have 3-5 years of product development/ management, excellent interpersonal skills, strong execution and technical skills 
  • Relevant experience with at least four years in a cash management/Transaction Banking business environment, 
  • Good understanding of Operations and technology processes related to API integration 
  • Strong client focus with ability to understand client needs and stay abreast of client, industry and market trends 
  • Exceptional relationship management skills including ability to manage and influence multiple stakeholders 
  • Good interpersonal skills to drive teamwork and work effectively in cross-cultural, cross geographical teams to drive value for our clients and the bank 
  • Demonstrate responsiveness and ability to work with urgency 
  • Customer focused & results oriented
  • Good project management including understanding and planning for operational risk 
  • Knowledge of banking operations, operational risk management and service delivery 
  • Distribution Management and or Channel Management experience is an advantage 
  • Excellent verbal and written communication skills  General knowledge of digital payments services 

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