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CWS Hiring Program Integrity Manager, International

About CWS

Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services. 

Purpose

This position is responsible for oversight of the Program Integrity Unit in Nairobi, Kenya and ensuring all United States Refugee Admissions Program (USRAP) processing is free from fraud and malfeasance. The position oversees fraud investigations, manages compliance reporting, and ensures a culture of compliance through messaging and training of staff and contractors on the USRAP Integrity and Compliance Guide, ethics, and fraud prevention. The Program Integrity Manager works with various departments throughout the organization and on occasion, supports the Program Integrity Coordinator in providing guidance to Compliance staff and leadership at the RSC Africa Country Offices.

Key relationships:

Internal to CWS

  • Director
  • Senior Compliance Coordinator
  • Senior Program Integrity Manager  
  • Program Integrity Specialists
  • Program Integrity Assistants

External

  • BPRM Program Officer
  • Refugee Coordinator
  • UNHCR
  • IOM
  • RPC
  • Other NGOs (HIAS and RefugePoint)
  • Resettlement Agencies

Working Environment

  • Office and/work from home environment.
  • Periodic travel to the field as may be required.

Responsibilities

Leadership and Management

  1. Provide input in strategic planning conversations to achieve RSC Program goals. 

    2. Champions CWS policy, procedures, and organizational culture to staff, and contribute to strategies for ensuring staff fully understand and abide by CWS policies.

  1. Provide direct supervision and leadership to direct reports, including yearly performance evaluations, monitoring professional development, and coordinating leave.
  2. Ensure coaching, mentoring, feedback and corrective action plans are being carried out within the team.
  3. Ensure establishment of performance expectations and communication, on-boarding and training.
  4. Provide input on quarterly and/or annual departmental staff and work projections, which contribute to Programs annual budget. 
  5. Determine and apply cost saving measures to ensure program sustainability.
  6. Ensure a safe, healthy and professional work environment.
  7. Oversee the process of ensuring staff’s well-being at work.
  8. Ensure direct reports are accessing and using their benefits appropriately including leave.
  9. Actively support staff by promoting safe space, open-door and escalation policies. 
  10. Establish and communicate clear expectations to staff to foster a predictable and consistent work environment. 

Program Administration

  1. Liaises with relevant Programs and Administration management to ensure the fulfilment of organizational requirements per training and compliance. 
  2. Works with the Senior Compliance Coordinator, Refugee Communications Coordinator, and Correspondence Supervisor to ensure compliance with refugee communication guidelines.
  3. Develop work plans, their implementation and reporting for program integrity unit staff reporting to this position.  
  4. Track progress towards achievement of established annual goals and objectives. 
  5. Deploy staff and resources to ensure timely and efficient work output, in coordination with Programs Management. 
  6. Coordinate effective circuit rides with other units within assigned countries/teams.
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Representation

  1. Maintain effective relationships with RSC Africa/USRAP partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies.
  2. Ensure partner communication is professional, timely and proactive.
  3. Occasionally travel to field sites to meet with/accompany PRM/USRAP partners and represent CWS/RSC Africa on processing or other programmatic matters.
  4. Ensure staff are professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues.

Compliance

       1.   Works closely with the Senior Program Integrity Manager and Program Integrity Unit to ensure that the United States Refugee Admissions Program (USRAP) Integrity and Compliance Guide is implemented, adhered to, and reported on appropriately. 

  1. Ensures mandatory staff training on fraud, ethics, investigations, and confidentiality are carried out each year, oversees development of training materials, and ensures appropriate training follow up is conducted.
  2. Oversees fraud, Protection from Sexual Exploitation and Abuse (PSEA) and malfeasance investigations under the direction of the Program Integrity Coordinator, Senior Compliance Coordinator, RSC Director, and PRM focal points and works closely with Program Integrity Specialists to conduct investigations.
  3. Responsible for fraud and malfeasance investigation and closure reports for RSC Africa, ensuring that both CWS and donor reporting requirements are met. 
  4. Oversees the monitoring of the fraud reporting mechanisms at RSC Africa. 
  5. Maintains and revises, as necessary, the Program Integrity Standard Operating Procedures (SOPs), independently and collaboratively, to ensure internal compliance with the USRAP Integrity and Compliance Guide.
  1. Ensures coordination of training for contract Interpreters in sub-Saharan Africa. 
  2. Supports the Program Integrity Unit’s development of new and innovative ways for fraud and malfeasance mitigation.
  3. Oversees the preparation of quarterly and annual reporting indicators for the funder on matters of program integrity for the Nairobi, Kenya office.
  4. Ensures email protocol for the Fraud Mailbox is updated and followed as appropriate. 
  5. Participates in and/or presents during quarterly Fraud and Ethics Committee meetings as needed. 
  6. Maintains a current knowledge of the USRAP.
  7. Attends Quarterly Fraud Trend meetings.
  8. Report any identified areas of significant compliance risk for the RSC Africa program.
  9. Ensure all refugee case processing functions within the team strictly adhere to DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures. 
  10. Provide input on effects of external policy updates on the department’s internal SOPs and workflow and implement changes due to these updates.
  11. Ensure timely and accurate reporting of suspected fraud, malfeasance, and data breaches.
  12. Conduct regular departmental process reviews to compare requirements vs. current processing and outputs. 
  13. Implement process changes based on the outcome of the process reviews.
  14. Conduct QCs and job function observations of staff to ensure compliance is met and identifies areas of improvement or training needs. 
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Data Management and Analysis

  1. Updates RSC Africa databases per compliance with the United States Refugee Admissions Program (USRAP) Integrity and Compliance Guide.
  2. Maintains and further develops robust investigation and investigation report tracking mechanisms. 

Additional Roles and Responsibilities

  • US passport holders may be required to facilitate DNA collection.
  • Any other duties as assigned.

Qualifications

Experience:

  • 8 years of paid work experience is required.
  • 2 years of direct supervisory experience with responsibility for hiring, evaluating performance, administering corrective action and directing day-to-day work is required.
  • 2 years of investigation experience is required.
  • Demonstrated management experience, to include administrative and program management, with a refugee serving/processing agency(s) preferred.
  • Previous experience with USRAP preferred.

Skills:

  • Attention to detail.
  • Strong analytical skills and excellent report-generation skills with the ability to understand, process and document information for a variety of audiences.
  • Strong supervisory skills and understanding of performance management systems.
  • Excellent organizational and time management skills.
  • Advanced computer knowledge, specifically with MS Access, MS Outlook, MS Excel and other statistical analysis programs.
  • Strong English communication skills, both oral and written.

Education & Certifications:

  • Bachelor’s degree in criminology, Business Management or a related field required, or four (4) years of paid work experience in lieu of a bachelor’s degree required. 
  • Industry standard certifications preferred but not required, such as Certified Fraud Examiner (CFE) or Certified Protection Professional (CPP).

Abilities:

         Has ability to lead or support sensitive, urgent U.S. passport only investigations.

  • Work and make decisions independently and contribute to overall operations of RSC Africa at management levels.
  • Maintain a high-performance standard with attention to detail, completing tasks within set timeframes.
  • Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems. 
  • Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public.
  • Manage large and diverse workload under pressure with competing priorities.
  • Maintain the integrity of official records. 
  • Analyze and solve complex problems and make sound decisions. 
  • Work with minimal supervision.
  • Be flexible with changing of daily duties as needed.
  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Important Requirements:

  • Strong English communication skills, both written and oral.
  • Ability to work in a multi-cultural environment required.
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

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CWS is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, genetic information, disability or protected veteran status. Auxiliary aids and services are available upon request to individuals with disabilities.

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