Job alert!
At Modern Coast we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We’re looking for a highly skilled call center representatives to join our team, managing a large volume of inbound and outbound calls.
The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call.
This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases.
As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
RESPONSIBILITIES & OBJECTIVES.
1. Handle a large volume of inbound and outbound calls in a timely manner
2. Take customer calls and provide accurate, satisfactory answers to their queries and concern.
3. De-escalate situations involving dissatisfied customers, offering patient assistance and support.
4. Identify customer needs, research issues, resolve complaints, and provide solutions
5. Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
6. Recommend improvements for systems and processes to boost organizational efficiency.
7. Create and maintain record of daily problems and remedial actions taken using call centre data base.
REQUIRED SKILLS & QUALIFICATIONS.
1. Diploma in communication or equivalent.
2. Experience working in a call center or customer-support role
3. Strong active-listening and verbal-communication skills
4. Proficiency in problem-solving
5. Ability to multitask and manage time effectively
6. Ability to speak multiple languages especially those common along callers. Fluent English and Swahili(Nairobi), fluent English and Luganda (Kampala), fluent English, French and Kinyarwanda (Kigali) Fluent Swahili and Kirundi (Bujumbura).
Send your application to [email protected] by 29th March 2024 at 5:30pm.
Good luck!
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