HomeJobsCIC Group Hiring Branch Manager , Westlands – Nairobi

CIC Group Hiring Branch Manager , Westlands – Nairobi

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PURPOSE:

To drive revenue growth in the targeted business, enhance visibility and presence in the Metropolis region, and create strong stakeholder value by overseeing efficient resource utilization and maintaining a customer-centric focus across the region.

PRIMARY RESPONSIBILITIES:

  • Management of Intermediary relationships (broker, banks & independent agents), clients to deliver targeted premium outputs across all subsidiaries.
  • Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives
  • Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leaders’ meetings and seminars as they conduct Business promotions in liaison with PR staff
  • Pipeline business management, quotation processing and transmitting them to the intermediaries & clients within set TATs.
  • Enforcing of credit control compliance and debt management standard.
  • Draw up and operationalize SLAs with intermediaries for differentiated service delivery and resolve all customer complaints/inquiries promptly and professionally.
  • Adhere to inter-departmental service level standards in liaison with business leaders across all Group subsidiaries and support the daily branch operations, including sales processing, policy issuance, and claims handling.
  • Renewal follow-up to achieve the renewal retention ratios
  • Champion cross selling for corporate, retail business and support Opening up new markets and distribution channels including local check offs for Ordinary Life
  • Identify and facilitate Branch staff Resourcing requirements including recruitment, appraisal, career development, succession and resource planning, in liaison with the People and culture department
  • Coordinate all intermediary activities as they Monitor and provide market intelligence to help to identify potential for both business acquisition and strategic planning
  • Recruit, train, and manage a high-performing sales team as well as grow their intermediary portfolio.
  • Ensure compliance with all regulatory requirements.
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GENERIC DUTIES

  • Carry out performance appraisal, coaching and mentoring staff;
  • Participate in planning and budgeting for the department.

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