Description
Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities.
With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below:
Job Purpose:
Billers Lead is responsible for reviewing biller applications and ensure compliance to process and procedures. She/He is also responsible for quality of approved billers as well as ensuring product awareness with staff and customers. He/She ensures end to end processing of biller applications and utilization.
Key Accountabilities:
- Responsible for reviewing biller processes and policies and ensuring implementation.
- Support in biller integrations, testing and activation.
- In charge of key biller relationship management and performance.
- Achieving targeted growth in individual and team portfolio revenue.
- Training of staff and customers on Billers.
- Liaison with technical teams to ensure seamless recruitment process and system integrations.
- Responsible for biller performance and reports availability.
- Responsible for biller marketing and branding.
- Timely sharing of market intelligence and market trends
- Any other duty assigned by team leader.
Qualifications
Qualifications and Experience
- Bachelor’s degree or Higher Diploma in Sales and Marketing.
- Minimum KCSE mean grade C+ or O level
- Computer knowledge with excel packages or exposure.
- Over 3 years working experience in the Bank
- Experience in overall branch operations especially Cash, Account opening, Customer Service,)
- Previous experience in agency banking –should be an added advantage.
- Knowledge of market routine surprise checks and how they are conducted.
- Knowledge of competitors analysis and market feedback
- Ability to identify and respond to customer needs.
Key Skills and Competencies:
- Demonstrate high exposure and skills in computer spreadsheets.
- Demonstrate good record keeping skills.
- Strong business marketing and sales skills
- Team player with excellent interpersonal skills
- Exhibits professionalism and integrity
- Prior experience in leadership roles with ability to inspire others.
- Demonstrates ability to analyze, solve problems and make decisions.
- Demonstration of financial Analytical skills
- Ability to work under pressure e.g. long hours/ constant travelling
- Good communication skills both verbal and written
- Knowledge of competitors analysis and market feedback
- Ability to identify and respond to customer and agents needs