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Assistant Manager

Assistant Manager, Forensics & Investigations (1)

Jun 24 2024


The overall responsibility of this role is to undertake fraud investigations, oversee the implementation of forensics and investigation policies, prevention/sensitization/training staff and other stakeholders on proactive fraud prevention measures, act as a liaison person between the Bank and other law enforcement agencies including court appearances, represent the bank at Kenya Bankers Association (KBA), monitor staff integrity and escalate any fraudulent concerns for remedial action by the bank’s management.


Financial – 30%

  • Investigate fraud and whistleblowing incidents and liaise with law enforcement agencies or other institutions during investigation.
  • Monitor and report any lapses on the implementation of the Bank wide fraud and whistleblowing policies.
  • Ensure the Bank is least exposed to Fraud Losses by implementing Prevention and detection measures.

Customer – 30%

  • Prepare and present detailed and professional reports on fraud investigations within the bank.
  • Develop relationships with informants in order to obtain information related to cases or possible fraud threats.
  • Collaborate with other business units in the assurance division in order to exchange information and coordinate fraud prevention activities.
  • Liaise with other industry fraud managers and law/investigation agencies for proactive fraud prevention strategies and mechanisms.
  • Conduct staff sensitization on fraud prevention within the bank.

Operational – 40%

  • Liaise with Risk and Compliance to undertake Fraud Risk assessments.
  • Represents the bank in KBA and other fraud management meetings, and provide secretariat to the meetings when required.
  • Searches for information concerned with the bank’s activities (problems with crime), which are necessary for making decisions.
  • Transmits and propagates special information into the department.
  • Prioritizes tasks and procedures in the department.
  • Implements systematic changes and encourages team members to make contribution and present individual ideas for developing the department.
  • Responds to conflicts, criticisms and complaints that appear in the department, solves them and eliminates disturbances and negative events in the department.
  • Development of a suitable environment for fraud management.
  • Research and advice the bank on more effective and efficient means to fight fraud in the bank.
  • Responsible for advising Senior Manager and Management on industry fraud trends by preparing quarterly fraud reports.
  • Represent the bank in matters before court to attest to forensic evidence presented in court.
  • Review fraud management system reports and prepare weekly trend reports.
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Direct Reports to this Position

  • None.

Customers of this Position

  • Management and Staff
  • Customers
  • Security and Fraud Managers/Investigators of Police Services, Directorate of Criminal Investigation, Central Bank of Kenya, Capital Markets Authority, Insurance Regulatory Authority, Commercial Banks and any other institutions as may be required during investigation.


Knowledge, Skills and Experience required for this Role 

  • University degree in any of the following specializations: Criminology, Commerce, Accounting, Finance, Law, Information Technology and/or professional certifications e.g. ACFE, Certified Ethical Hacker (CEH). Candidates with IT specialization are preferred.
  • At least 3 -5 years carrying out fraud investigations in an active forensic and investigations unit. Some of the investigations should have been in the financial sector.
  • Through knowledge of investigation principles including proper acquiring, presenting and securing the information gathered (both hard and digital evidence).
  • Computer proficiency. Having an ability to carry out data analysis on large data sets will be an added advantage.
  • Ability to work under pressure in potentially uncomfortable situations.
  • Capacity to travel on short notice and/or represent the bank during court hearings of the fraud cases.
  • Active listening and evaluating skills to assimilate the information provided and determine authenticity.
  • Maintenance of sensitive and confidential information including, personal, public and non-public information.

Competencies Required for this Role

  • Excellent analytical skills
  • Working with People
  • Adhering to Principles and Values
  • Relating and Networking
  • Presenting and Communicating Information
  • Writing and Reporting
  • Applying Expertise and Technology
  • Persuading and Influencing
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