Consumer Banking Officer (1)
Job Purpose
The overall purpose of this role is to achieve business growth for the Bank by recruiting new clients, selling bank’s products within personal banking and cross-sell other products, channels and services of the Bank. To enhance relationships with existing customers with an aim to deepen and increase share of wallet.
Expiry Date
20 Sep 2024
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Position title
Officer, Credit Collections (1)
JOB SUMMARY:
Reporting to the Senior Manager, the role holder will be; Responsible for handling a specific portfolio of delinquent (1-90DPD) Overdraft facilities within the Corporate, Retail and SME segments of the Bank, with the objective of putting in place and adopting appropriate strategies within policy guidelines and regulation to minimize credit losses and ensure the portfolio remains profitable in line with SBM Bank business objectives.
Expiry Date
20 Sep 2024
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Position title
Senior Officer, Digital Channels & Services (1)
Responsible for managing digital projects and initiatives of digital channels – Mobile Banking, Online Banking, Digital Acquisition, Mobile Agency banking and related technologies and ensure provision of optimum functioning and availability of services to meeting customer needs.
Expiry Date
20 Sep 2024
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Position title
Senior Officer, Quality Assurance (1)
JOB SUMMARY:
The overall purpose of the role for Senior Officer, Quality Assurance is to audit interactions on calls, emails and social media, to measure performance and ensure delivery of effective service with utmost level of consistency.
Expiry Date
20 Sep 2024
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Position title
Contact Centre Officer (2)
JOB PURPOSE
The purpose of the Contact Centre Officer is to handle first line SBM Bank services across all bank products, including, answer inbound phone calls, emails, live chat, WhatsApp, social media, and any other interactions, with effective customer service, utmost level of consistency and quality to all customers.
The Contact Centre is also a critical revenue generation point through cross-selling on customer interactions and scheduled campaigns.
Expiry Date
20 Sep 2024
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Position title
Assistant Manager, Management Reporting
Job Purpose
Responsible for budget planning & control, supports the executive management by providing comprehensive, in-depth and timely analytical financial reports that will allow them to make the informed decisions.