NCBA Bank Hiring: Join Our Dynamic Team
NCBA Bank is a leading financial institution committed to transforming the banking experience through innovative products, services, and customer-centric solutions. We are looking for talented and passionate individuals to join our team across various departments. If you’re ready to be part of a forward-thinking organization with growth opportunities, we want to hear from you. Below are the open positions at NCBA Bank.
1. Data Scientist
Job Description:
As a Data Scientist, you will play a key role in transforming raw data into actionable insights. Your primary responsibility will be to analyze large datasets, build predictive models, and provide data-driven recommendations to optimize business processes. You will work closely with cross-functional teams to implement advanced analytics and machine learning models to drive strategic decision-making.
Key Responsibilities:
- Develop and deploy machine learning models to solve business problems.
- Analyze large datasets to identify trends, patterns, and opportunities.
- Collaborate with stakeholders to understand data requirements and deliver actionable insights.
- Provide regular reports on data analysis and model performance.
- Ensure data integrity and quality standards are met in all analyses.
2. CX Analyst, Contact Centre
Job Description:
We are seeking a Customer Experience (CX) Analyst for our Contact Centre to help enhance our customer service operations. In this role, you will be responsible for analyzing customer interactions, tracking performance metrics, and recommending improvements to enhance customer satisfaction. You will work closely with the customer service team to improve processes and deliver an exceptional customer experience.
Key Responsibilities:
- Monitor and analyze customer service interactions across various channels.
- Identify trends in customer feedback and performance data.
- Provide actionable insights to improve customer service delivery and satisfaction.
- Collaborate with teams to design and implement process improvements.
- Create and maintain reports on contact centre performance and KPIs.
3. Core Banking (T24) Developer
Job Description:
As a Core Banking (T24) Developer, you will be responsible for developing, maintaining, and enhancing the bank’s core banking systems. You will work with business stakeholders to understand requirements and translate them into technical solutions. Your role will involve system integration, customization, and ensuring the core banking platform is optimized for performance and reliability.
Key Responsibilities:
- Design, develop, and implement new features on the T24 core banking platform.
- Collaborate with functional teams to gather requirements and implement technical solutions.
- Troubleshoot and resolve technical issues related to core banking applications.
- Perform regular maintenance and upgrades on core banking systems.
- Ensure seamless integration between core banking systems and other IT platforms.
4. Head, Risk and Controls Reporting and Transformation
Job Description:
We are looking for an experienced leader to take on the role of Head of Risk and Controls Reporting and Transformation. This individual will lead the risk and control reporting function, ensuring comprehensive risk management frameworks are implemented. The role will focus on transforming the bank’s risk reporting and controls processes to improve effectiveness, compliance, and overall operational risk management.
Key Responsibilities:
- Lead the development and implementation of risk and control reporting frameworks.
- Provide strategic direction for risk and controls transformation projects.
- Oversee risk reporting processes and ensure they align with regulatory requirements.
- Work with senior leadership to identify and mitigate key operational risks.
- Manage the risk and controls reporting team, ensuring effective performance and development.
5. Senior Portfolio Manager
Job Description:
As a Senior Portfolio Manager, you will oversee the bank’s investment portfolio, ensuring that it meets the bank’s financial objectives. You will be responsible for managing assets, assessing investment opportunities, and optimizing portfolio performance. This role requires a deep understanding of market trends, risk management, and investment strategies.
Key Responsibilities:
- Develop and implement strategies to manage the investment portfolio.
- Monitor market trends and adjust the portfolio to optimize returns.
- Assess and manage risks associated with investments.
- Prepare regular performance reports and presentations for senior management.
- Collaborate with other teams to identify new investment opportunities.
Data Scientist
Technology & Operations
Data Scientist Lead
1
CX Analyst, Contact Centre
Customer Experience
Contact Centre CX Partener
1
Core Banking (T24) Developer
System Development
Core Banking Systems Development Senior Manager
1
Head, Risk and Controls Reporting and Transformation
Group Risk and Controls
Risk & Controls Group Director
1
Senior Portfolio Manager- Insights
Credit Risk Management
Portfolio Management & Insights General Manager
1
