The Board Charter is considered best practice for any Board to enhance Board efficiency and effectiveness and promote good corporate governance.
It is also necessary to clarify and ease the interface between the Board and the County Management. Though the main duties of the Nairobi City County Public Service Board are spelt out in the County Governments Act 2012, the Act does not spell out the operational procedures for the Board.
This Charter therefore, inter alia, provides the procedures to be followed by the Board in its operations.
The Nairobi City County Public Service Board, is a body corporate capable of suing and being sued.
Revenue Clerks
Attributes:
· Ability to work independently and as part of a team.
· Strong problem-solving skills and a customer-oriented approach.
· Adaptability to changing processes and systems.
Job Description
Customer Support:
· Assist customers with inquiries regarding revenue services and processes.
· Provide information about fees, charges, and payment options.
· Accurately input revenue-related data into the financial management system.
· Maintain up-to-date records of customer interactions and transactions.
· Process and file documents related to revenue collection, including receipts and payment confirmations.
· Ensure all documentation is compliant with relevant policies and procedures.
· Assist in monitoring compliance with revenue collection policies and regulations.
· Support audits by providing necessary documentation and data.
· Generate daily, weekly, and monthly reports on revenue collection metrics.
· Analyze data to identify trends and areas for improvement.
· Work closely with other team members and departments to streamline revenue processes.
· Participate in training and development activities to enhance service delivery.