Thousands of Aussie Taylor Swift fans had a meltdown on Wednesday when tickets for the American pop superstar’s The Eras tour went on sale.
Hundreds of thousands of lucky Swifties successfully secured tickets on Ticketek, but many claimed the Ticketek app crashed and they could not get through to purchasing page.
Several eager fans came across an error page as soon as they opened the app, while others were having issues accessing other tickets and events.
‘This was unexpected. Please try again,’ a message read as fans attempted to score a seat.
And while there are still plenty of tickets available, some Swifties claimed they’ve missed out on the seats or dates they wanted.
Thousands of Aussie Taylor Swift fans had meltdown on Wednesday when tickets for the American pop superstar’s The Eras tour went on sale
‘Got through to the purchase page for Taylor Swift tickets at 10:00am and there were no tickets available in any category on any of the three days,’ one tweeted.
‘I just got through and it said not enough tickets available for multiple dates HELP and now it’s timed out,’ another unlucky fan said.
At one point there was a record-breaking 800,000 fans waiting nervously in the queue, with some waiting over 15 minutes to get through to the next page.
A Ticketek spokesperson told Daily Mail Australia the app is up and running, but fans experiencing difficulty most likely don’t have the latest updated version.
Swifties can also access tickets through the Ticketek website.
Meanwhile, IT experts warned fans working in an office to use their phones and not their company’s WIFI to purchase their tickets, as many offices use a single external IP address.
This means Ticketek will treat all users coming from that IP address as a single user and your chances of getting through will likely be worse.
According to 9News on Wednesday morning, desperate fans are taking to Airtasker – offering hundreds of dollars for someone to buy a ticket for them.
Frontier member pre-sales for the pop superstar’s Aussie shows began on Wednesday at 10am – with tickets and VIP packages available.
Pre-sale tickets for Sydney began at 10am, while Melbournians have to wait until 2pm.
There was already ‘lounge queue’ on the Ticketek website at 8am, though it was advised by Ticketek to visit the webpage at least 15 minutes prior for the best chance of purchasing a ticket.
Earlier this week, a Ticketek spokesperson provided Daily Mail Australia the best and most helpful tips and tricks in order to score a ticket and not miss out.
There was already ‘lounge queue’ on the Ticketek website at 8am
Hundreds of thousands of lucky fans successfully secured tickets on Ticketek, but many claimed the Ticketek app crashed and they could not get through to purchasing page
Some Swifties claimed they’ve missed out on the seats they wanted
IT experts warned fans working in an office to use their phones and not their company’s WIFI to purchase their tickets, as many offices use a single external IP address
They recommended fans remain patient and follow the prompts on their webpage, and make sure they don’t refresh their browser to avoid losing their spot in the queue.
‘Queuing is a necessary part of the purchasing process. A way of ensuring fair access to tickets for all fans,’ a spokesperson said.
‘Fans must remember to not leave the Lounge page or refresh their browser. The page will refresh itself frequently to let more fans through to purchase.’
Fans were also reminded there is a strict time frame when purchasing tickets.
Ticketek say there are still plenty of tickets available
Desperate fans are taking to Airtasker – offering hundreds of dollars for someone to buy a ticket for them
‘Once fans are in the Lounge, they should sit tight and wait to be let through to the event page,’ Ticketek’s spokesperson added.
‘And then, once they’re through, they need to remember to keep an eye on the timer and complete their purchase within the time frame.’
There is a limit of four tickets per customer for each of Swift’s shows.
Another tip is to select a different concert date when trying to buy tickets to help boost their chances.
Fans were encouraged to visit Ticketek at least 15 minutes prior to tickets going on sale in order to give them the best chance of getting through to purchase tickets.
Ticketek is the only authorised seller of Taylor Swift’s Eras Tour tickets in Australia.
It was advised by Ticketek to visit the webpage at least 15 minutes prior for the best chance of purchasing a ticket
‘Our team at Frontier have been working tirelessly with Ticketek to try to ensure the smoothest process possible for these shows, but we are seeing a historically unprecedented level of demand for these concerts,’ Frontier CEO Dion Brant said.
‘We’re asking fans to stay calm and be kind to each other. Be prepared, read our presale tips and whatever you do – don’t refresh your browser.
‘If you can’t get tickets during the presale don’t panic, there will be another opportunity at Friday’s on sale.’
Fans also went into meltdown on Monday as they scrambled to get American Express VIP Package pre-sale tickets for her Australian shows next year.
Meanwhile, general tickets go on sale on Friday, June 30, with Sydney kicking off at 10am local time, and Melbourne going on sale at 2pm.
General tickets go on sale on Friday, June 30, with Sydney kicking off at 10am local time, and Melbourne going on sale at 2pm
Taylor announced last Wednesday she will be bringing her Eras Tour to Sydney and Melbourne in February 2024
Taylor announced last Wednesday she would be bringing her Eras Tour to Sydney and Melbourne in February 2024.
The concerts will be the first time the Love Story hitmaker, 33, has performed in Australia since 2018.
The Pennsylvania native will be performing five concerts in Australia in February, two in Melbourne and three in Sydney.
The Melbourne shows will be performed at the Melbourne Cricket Ground on February 16 and 17.
Swift will then fly to Sydney to perform over three consecutive nights at Accor Stadium, on February 23, 24 and 25.
Frontier Touring advises fans to buy tickets through authorised sellers.
‘We cannot guarantee any ticket purchase made through any means other than the official ticketing agents listed on the Frontier website,’ it said in a statement.
Swift’s renowned Eras Tour is quickly shaping up to be one of the highest grossing concert tours of all time, already earning over $1billion
Fans will need to splash out between $79.90 to $379.90 to see the Fearless star live in concert.
In addition, VIP packages start from $349.90 and go up to a whopping $1249.90 for the It’s Been A Long Time Coming bundle.
This package includes one A reserve floor ticket, four Taylor Swift prints, a tote bag, merchandise, souvenirs and a VIP Tour laminate/ matching lanyard.
Swift’s renowned Eras Tour is quickly shaping up to be one of the highest grossing concert tours of all time, already earning over $1billion.
The iconic singer performs a 44 song set list over three hours comprising of both new and old hits.
As the name suggests, fans can expect her to pay tribute to her different musical ‘eras’ in an extravagant show where no expense is spared.
The Eras Tour began in March and is slated to end its American dates on August 9.
VIP packages start from $349.90 and go up to a whopping $1249.90 for the It’s Been A Long Time Coming bundle
