A Nando’s employee, struck with a plate in an “unprovoked” workplace attack, claims she was “grossly let down” by the police. She shared a seven-minute video on social media expressing her disappointment and frustration with the police response at the time.
The shocking incident, which occurred at the Stratford branch in east London, recently went viral. The footage shows a man hitting the employee on the head with a plate.
Nando’s management reported the attack to the Metropolitan Police immediately. However, the woman criticised the police, stating, “I was grossly let down by them. They have reopened the investigation now. Thanks for all the support and attention it has received online. However, I was really disappointed with the police response at the time.”
Hi @NandosUK the below incident happened in your Stratford outlet yesterday.
Can you confirm that the assault has been reported to the police and your member of staff has received the support she deserves? pic.twitter.com/LUBCmg6MzU— BLAIM GAME (@BLAIMGame) August 21, 2024
The employee attributed the reopening of the investigation to the online support and attention the video received.
CCTV footage shows a female waitress approaching a table where a bearded man in a black beanie and dark hoody is seated with a woman and baby. As she places a plate of food on the table, the man strikes her across the face with the plate, causing her to fall backwards.
The Met Police acknowledged the video and are investigating why the incident was not promptly addressed by officers.
A spokesperson from the Met Police stated, “We are aware of a video circulating online showing an incident in a branch of Nando’s in Stratford which took place in March. A report of assault was made to police at the time, but it appears this was not progressed promptly by officers. We are working to determine why this happened and accept this is not the level of service Londoners should expect from the Met. We have since contacted the victim and taken a statement – we will keep her updated with the progress of the investigation. There has been no arrest, and enquiries are ongoing to locate the man involved.”
A Nando’s spokesperson commented, “This was a shocking and unprovoked attack earlier this year. We reported it to the police immediately and have supported our colleague since. We will not tolerate this kind of behaviour; the safety of our colleagues and customers is our priority.”
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- The Mirror article about a Nando’s customer smacking a waitress with a plate as she brought his food, sparking widespread outrage and an investigation by the Metropolitan Police.(read more)
Frequently Asked Questions
Here are some common questions asked about this news
What happened to the Nando’s employee?
She was struck in the head with a plate by a man in an unprovoked attack.
Why is the Nando’s employee disappointed with the police?
She feels let down because the police did not promptly progress her assault case.
Has the investigation into the attack been reopened?
Yes, the investigation has been reopened thanks to the attention the video received online.
What did the Met Police say about the incident?
The Met Police acknowledged the delay and said they are investigating why it wasn’t progressed promptly.
How has Nando’s responded to the incident?
Nando’s reported the attack immediately to the police and has supported the employee since.