Internship Opportunity Open At Jubilee Insurance

Customer Experience Intern

Role Purpose
The role holder will be stationed at the J-HUB office in Upper Hill and will serve as the first point of contact for visitors, clients, and employees. This role is integral to creating a positive and welcoming atmosphere, ensuring that all interactions reflect the company’s values and commitment to excellent customer service.

Main Responsibilities

1. Greet and welcome visitors, ensuring they sign in and are directed to the appropriate person or department.
2. Manage the reception area to ensure it is clean, organized, and presentable at all times.
3. Answer incoming calls and emails professionally, directing inquiries to the appropriate personnel.
4. Address visitor and client queries, providing accurate information and assistance as needed.
5. Schedule and manage appointments, meetings, and meeting room bookings.
6. Liaise with different departments to ensure smooth communication and coordination.
7. Gather feedback from visitors and clients to identify areas for improving the reception and overall customer experience.

Key Competencies and Skills:

1. Excellent communication and interpersonal skills.
2. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
3. Basic IT skills and knowledge are an added advantage.
4. Ability to multitask and prioritize tasks in a fast-paced environment.
5. Strong attention to detail and organizational skills.
6. A positive attitude with a willingness to learn and adapt.

Qualifications

Bachelor’s degree in business administration, Communication, Public Relations, or a related field.

What We Offer:

• A hands-on experience in a leading insurance firm with exposure to various aspects of office management.
• Opportunities for personal and professional growth within a supportive team environment.
• A dynamic work environment at our modern J-HUB office.

If you are qualified and seeking an exciting new challenge,
Please apply via [email protected] quoting the Job Reference Number and Position by 16th August 2024

Only shortlisted candidates will be contacted.

Apply Now