Trust Manager – (2400002E)
Job Purpose and Key responsibilities
Job Purpose:
- The job holder will be responsible for management of the trust business operations.
- Overall oversight of the trust business and ensuring retention.
- Overseeing the activities relating to claims settlement as well as ensuring effective and efficient processing and settlement of claims so as to meet customer and company corporate objectives.
Key responsibilities:
- Lead on strategic planning and to develop a strategic plan, long-term vision for Britam Trust.
- Manage the trust administration process as well as clients’ relationship management.
- Design and implement operational system to streamline operations and maximize revenue and shareholder interest.
- Provide full spectrum of trusts setup including incorporation and review of trust documents, etc.
- Provide input to strategic decisions that affect the functional area of responsibility.
- Drafting and reviewing trust deeds and various related trust documents.
- To make recommendations to the Management Board for the improved and ongoing Governance of the Trust.
- Participate and contribute to ongoing development of Trust department structures, processes and controls.
- Assist in setting up trust or entity structures for new clients, working closely with Business Development resources and onboarding team to convert new opportunities.
- Undertake marketing meetings with potential clients and intermediaries.
- Develop new intermediary relationships and nurture existing relationships to ensure continued inflow of requests for proposals.
- Track all meetings and intermediary dealings in Salesforce.
- Responsible for new lead sales opportunities generation.
- Contribute to the development of the business and its profitability both by maximizing revenue from existing Britam clients and seeking to win new business/clients.
- Identifying any legal, investment or tax issues in relation to trusts.
- Maintenance of files and records at trusts’, including safe keeping of original documents and retained mails, where applicable.
- Ensure compliance with all statutory requirements for the Trust Fund.
- Act as point of contact for clients, liaise with clients on the administration of trust and to attend to client queries, coordinate trust account activities, carry out trust functions.
- Ensuring customer complaints and other enquiries are handled speedily and effectively to ensure customer satisfaction in line within set SLAs.
- Give input into developing the budget.
- Provide effective leadership, direction and staff supervision
- Ensuring timely generation of all relevant reports on all entity activities from time to time and effectively communicating the same to the respective manager(s).
- Recommend and submit new business proposals for management approval.
- Own and agree corrective action items with the Internal Audit and Risk Management for items related to the Trust.
- Review and sign-off of accounts, board papers, management reports and other team deliverables.
- Liaising with investment managers concerning performance, valuations, statements and advices.
- Delegated Authority: As per the approved Delegated Authority Matrix.
Key Performance Measures:
- Revenue generation and business growth.
- Customer retention through high customer satisfaction with customer-facing operations.
- Decrease in operational costs.
- System improvement and automation of routine tasks.
Knowledge, experience and qualifications required
- Degree in Business Administration, Law, Accounting or related disciplines with professional qualification in Society of Trust and Estate Practitioners (STEP).
- Professional qualification in related studies.
- 7- 10 years’ experience in insurance, bank or professional services provider; 3-4 of which should be in a managerial capacity.
- Extensive network in legal, taxation and trust area.
- Self-motivated, attention to details and customer service orientated.
- Good relationship management, communication, interpersonal and analytical skills.
- Significant experience in stakeholder management and working with various teams to ensure segment strategies are achieved.
- Knowledge of insurance regulatory requirements.
- Knowledge of insurance products.