Nairobi, Kenya
Position: Deputy Director, Program Excellence
Department: Program Delivery
Reports To: DCD/Director Program delivery
Direct Reports: County Health Senior Program managers & Program managers
Location: Kenya
About Us
Living Goods (LG) is a leading non-profit organization innovatively transforming the health of vulnerable communities.
Living Goods leverages a powerful combination of catalytic technology, high-impact training, and quality treatments that empower government community health workers (CHWs) to deliver quality care to their neighbours’ doorsteps.
These CHWs also earn meaningful compensation and enhance their stature in the process, reinforcing a virtuous cycle of trust.
The organization prides itself on its agile and quick-footed approach and has embedded experimentation, innovation, and research into its DNA.
Additionally, Living Goods pushes itself to account for quantifiable and aggressive targets designed to drive health impact. It is this high performance and innovative culture that has pushed LG to learn, adapt, and optimize its approaches in cases where targets aren’t achieved or when local circumstances change.
Consequently, the organization and its impact on the lives of the most vulnerable and underprivileged groups has attracted incredible talent from a multiplicity of backgrounds, expertise, race, and cultures as it grows and expands its footprint.
Purpose of role
The Deputy Director, Program Excellence works closely with the Deputy Country Director/Director of Programs Delivery in the development and implementation of programs and policies, as well as managing daily operations.
This position requires strong leadership skills and the ability to work collaboratively with other department heads and program staff to implement high quality, innovative programs in close coordination and collaboration with sub national governments, LG global and LG country teams. The role has a particular focus on driving program and strategy implementation, leading the program team in implementing impactful, high quality CH program.
S/he will ensure timely, effective and impactful program delivery of CH across all LG implementing and learning sites.
The Deputy Director, Program Excellence will provide a focus on meeting of impact KPIs in Government led sites, as well as operationalization of experiments & innovation for Learning support in learning sites and coaching, mentoring, development and management of the Programs Delivery team..
Key Responsibilities
Quality Program Implementation
- Provide strategic and technical leadership in the management of the IS and LS LG sites to ensure coordinated implementation, enhanced resource optimization, cross program learning and adaptive management.
- Review all programs implementation county plans and ensure that the implementation strategies are compatible with overall Program Delivery big wins, program goals and objectives
- Drive performance management. Monthly & Quarterly review of the performance against key health and desc indicators and action taken to ensure on-going measurable improvements
- Drive impact optimization. Responsively troubleshoot, make decisions, and enhance the decision-making capacity of program staff to ensure that all bottlenecks are consistently and adequately addressed.
- Lead the operationalization of experiments & innovation for organizational Learning.
- Lead in establishing or promoting adherence to systems, policies and approaches necessary to ensure and demonstrate the quality of programs
- Ensure all key project and program documentation is done. Extremely proactive, able to learn quickly and have a proven track record of delivery in complex and rapidly changing contexts.
- Extremely proactive, able to learn quickly and have a proven track record of delivery in complex and rapidly changing contexts.
Team Management
- Supervise and mentor staff under direct supervision.
- Support capacity-building projects for program staff by encouraging professional development activities
- Maintain open and professional relationships with team members, fostering a strong team spirit and providing supervision and guidance to enable staff to successfully perform their duties.
- Work with the leadership team to ensure that the Program team maintains a high level of professional commitment.
- Collaborate with P&C staff to identify and implement recruitment and retention strategies of the country program team.
Health Systems Strengthening/ Partner Coordination/ Gov Relations
- Maintaining effective relationships with key stakeholders including key county implementing partners, visiting donors, and county governments.
- Bachelor’s degree in a related field (Master’s degree preferred)
- Five or more years of experience in a senior leadership role
- Expertise and knowledge in a range of sectors (health (public or private mandatory)
Competencies/Attributes:
- Experience with strategic planning and execution
- Must be an innovative and creative problem solver with a demonstrated ability to analyse complex issues, make sound decisions and translate programmatic priorities into operational strategies quickly and accurately.
- Motivated and positive individual who excels at taking initiative and can motivate team members to produce results under pressure.
- Excellent oral and written communication skills with the ability to clearly and persuasively express ideas and concepts with key stakeholders.
- Strong analytical abilities
- Proven ability to manage people, multi-task, time management, diplomacy and work collaboratively in a team environment
- Strong commitment to the vision, mission and core values of LG
- Extremely proactive, able to learn quickly and have a proven track record of delivery in complex and rapidly changing contexts
To apply please submit your resume. The deadline for submissions is end of day 2nd August 2024, East Africa Time.
Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation, or disability.
