Digital Support Specialist
Digital Support Specialists Mobi, Digital Lending, Internet banking provide technical support for the bank’s IT digital channels systems. This will require interaction with third party service providers as well as other internal IT units.
Key Responsibilities
- Provide technical support for existing Agency, Mobiloan, Internet Banking, Mobi, C2B, MTS, Channel Manager systems (herein later referred to as Digital Channels) and implementation of related projects.
- Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
- Work closely with IT Security to ensure that the Digital Channels money transfer services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services.
- Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and providing processes and training to the users.
- Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits.
- Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution. Develop subject matter expert knowledge of Mobile, digital Commerce and other payment banking technologies.
- Continuously analyze user requirements to develop and provide solutions.
- Enhance and develop new channels for delivering services to customers.
- Maintain and manage up to date system configurations and user documentation, also develop Business Continuity plans for both mobile channel solutions.
- Ensure compliance of SLAs with system vendors.
The Person
For the above position, the successful applicant should have the following:
- Bachelor’s Degree IT/CS/Mathematics
- Professional certification in the list below is added advantage: ITIL, Proficient in Linux, Oracle Database administration, Business Analysis, Technology Operations.
- Master’s Degree: Any computer or business related, Project Management.
- 3 years’ experience in Technology.
- 2 years’ experience in Digital Channels (Mobile Banking, Internet Banking, Agency Banking) administration.
- 2 years’ experience in Linux Server Administrator.
- 1 year knowledge/ experience in IT Projects and Business analysis.
- 1 year experience in Change Management.
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday 02nd August 2024.
Qualified candidates with disability are encouraged to apply.
Only short-listed candidates will be contacted.