Job Description
This role will involve overseeing the call centre agents, leading the digital and creative marketing efforts, and ensuring cohesive and effective communication strategies across the organization.
Key Responsibilities
- Develop and implement comprehensive communication strategies that align with the organization’s goals and objectives.
- Manage and supervise the call Centre agents, ensuring high standards of customer service and efficient handling of inquiries.
- Lead the digital marketing initiatives, including social media, email marketing, and website content management.
- Create and oversee the production of creative marketing materials, such as graphics, videos, and written content.
- Coordinate internal communications to ensure consistent and clear messaging across all departments.
- Monitor and analyze the performance of communication and marketing efforts, making data-driven adjustments as needed.
- Foster relationships with key stakeholders, including patients, employees, media, and the community.
- Develop and maintain the organization’s brand identity and ensure its consistent application across all communication channels.
- Collaborate with the marketing team to plan and execute marketing campaigns and events.
- Stay current with industry trends and best practices in corporate communication and digital marketing.
Skill & Experience
- Bachelor’s degree in Communications, Marketing, Public Relations, or a related field.
- Proven experience in a corporate communications role, preferably within the healthcare industry.
- Strong understanding of digital marketing strategies and tools.
- Excellent written and verbal communication skills.
- Proficiency in design software (Adobe Creative Suite) and content management systems.
Application Instructions
- Interested candidates to email their cover letter and detailed curriculum vitae ONLY; including names and contacts of three references, to [email protected] on or before 2nd December, 2024.
- The email subject line MUST include title and Location of the position being applied for e.g., “CORPORATE COMMUNICATIONS OFFICER”
- Canvassing of any nature will lead to automatic disqualification.
