At M-Pesa Africa, we’re a team of passionate individuals driving financial innovation across the continent. We bring together the best minds in FinTech, fostering growth, collaboration, and empowerment, where heroes become superheroes. As Africa’s largest FinTech, we deliver financial and business solutions to over 60 million customers and 5 million businesses, solidifying our role as a preferred digital payment provider across markets including Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt, Ethiopia, and Mozambique.
With headquarters in Kenya and South Africa, we’re committed to transforming how Africa transacts—whether in-store, remote, or online.
Key Responsibilities
- Lead and manage transition projects end-to-end, ensuring timely, scope-aligned, and budget-compliant delivery.
- Collaborate with internal and external stakeholders across regions to ensure smooth transitions, effectively communicating with all organizational levels.
- Analyze and assess current operational processes, identifying areas for improvement to enhance efficiency.
- Identify risks, creating and implementing mitigation strategies to minimize operational impact during transitions.
- Develop and implement change management plans, providing necessary training and support to teams.
- Allocate and manage resources to ensure teams are equipped and supported throughout the transition process.
- Track and report on project progress, performance metrics, and outcomes, regularly updating senior management.
- Maintain comprehensive documentation of transition plans, processes, and outcomes for accessibility and continuity.
Qualifications
We invite applications from candidates with:
- At least 7 years of experience managing large-scale IT applications and services within a multinational environment.
- Strong understanding of fintech operations and mobile money services.
- Excellent analytical, problem-solving, communication, and interpersonal skills.
- Bachelor’s degree in Information Technology, Business Administration, Operations Management, or a related field.
- Proven experience as an Operations Transition Manager or similar role in fintech or banking.
Preferred Skills and Experience
- Experience working in multi-cultural, geographically distributed teams.
- In-depth knowledge of operational standards and procedures (e.g., ITIL) with a proven ability to drive continuous improvements in service operations.
