Job description
- Presenting a variety of menu options and take lead on suggestive selling based on customer preferences
- Handling customer interactions at various levels of customer touch points
- Assist the guest navigate through the menu comfortably
- Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification
- Collaborate with other team members to ensure a positive customer experience
- Ensuring there is enough change at all times
- Maintaining shift float money and ensuring no shortages
- Timely closure of counter variances
- Taking care of counter machines
- Present bills on time and accept payment
- Ordering of items in Vuka for the store
- Receiving of items from Food scape/ any other supplier
- Keying in of orders in the POS
- Receiving orders from the aggregator tabs
- Packing and dispatching the orders to the guests
- Table clearance
- Ensure general cleaning of the restaurant is done and the highest hygiene standards are upheld
- Communicating any R&M or IT issues to the Area Manager
- Closing duties of the branch
Role overview
FUNCTION
Other
INDUSTRY
Food & Beverages
YEARS OF EXPERIENCE
1-3 years
LOCATION
Nairobi, Mombasa, Nakuru
MUST-HAVE SKILLS
- Must be a team player
- Must be customer-oriented
- Should have inter-personal skills
- Flexible and accommodative
About Java House
Java House, commonly referred to as ‘Nairobi Java’, opened its first store in 1999 at Adam’s Arcade in Nairobi. With the aim of introducing gourmet coffee drinking culture in Kenya, the first outlet was a coffee shop and later the brand evolved to an American diner style restaurant to its present-day status as a 3 -day part coffee-led, casual dining concept.
Java House is now one of the leading coffee brands in Africa and has grown to have outlets in 14 cities across 3 countries in East Africa (Kenya, Uganda and Rwanda). It has also birthed two sister brands Planet Yoghurt, a healthy, tasty and fun frozen yoghurt store and 360 Degrees Pizza, a casual dining restaurant.
“Welcome to Java. A home away from home”
