Subway, the beloved American sandwich franchise, has found itself at the centre of controversy after customers reported issues with the quality of food, particularly concerning the ink-stained wrapping paper sticking to both their sandwiches and their hands.
The social media outcry has raised questions about why a franchise that has been officially terminated is still allowed to operate under the brand name. The brand has since clarified that most of the problematic locations were among the 105 branches whose franchise agreements were terminated on July 26, leaving only 51 branches legally operating.
The issue gained traction after a Facebook page, known for highlighting consumer issues, shared customer complaints about the ink-stained wrapping paper. The post featured images illustrating the problem and was accompanied by a message.
“This is shocking. The parent company has clarified that many Subway branches continue to operate despite having their franchise rights revoked.
“These branches are sourcing supplies from unknown places, and customers are finding ink-stained paper in their sandwiches. Many of these branches even continue to offer food delivery services.”
Following the post, numerous commenters questioned why the parent company allows former franchisees to continue using the brand name, confusing customers. This has led to concerns about the authenticity and safety of the food being served, as customers are left to verify the legitimacy of the branch themselves.
The controversy has sparked a broader conversation about the responsibilities of franchise owners and the parent company in maintaining standards. This has become particularly problematic given the convenience and popularity of food delivery services, which make it easier for unauthorised branches to continue operations.
In other news, a fire broke out early yesterday, November 2, at the Sultan Indian Restaurant, a four-story establishment located near Pattaya Beach Road.
The incident, which occurred at approximately 12.10am, led to the swift evacuation of both Thai and international tourists from the building. The fire originated on the ground floor of a seven-unit commercial building, rapidly filling the upper floors with thick smoke.
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