Absa Bank Hiring Relationship Manager Acquiring

Job Vacancy: Relationship Manager

Organization: Absa Group Limited

Location: Bishops Gate

Type: Full Time

Posted On: Posted Yesterday

Job Requisition ID: R-15966524

Application Feedback Deadline: 1st August 2024

Company Overview: Absa Group Limited has over 100 years of rich history and is strongly positioned as a local bank with regional and international expertise. The company is committed to empowering Africa’s tomorrow through innovative solutions and a robust support system for career development.

Job Summary: The Relationship Manager is responsible for planning, managing, and monitoring the implementation of customer service activities and processes to deliver on approved operational plans effectively and efficiently.

Key Responsibilities:

1. Business Growth and Retention (50%)
   • Develop business relationships with companies.
   • Build close working relationships with internal teams and external key business influencers.
   • Identify cross-sale opportunities and introduce leads to other functions within Absa.
   • Implement activities to deliver value-added products and services, increasing income and revenue.
   • Negotiate pricing and contracts with customers.
   • Make sound commercial judgments to retain and develop the customer base.
2. Customer Contact (30%)
   • Manage and respond to customer requirements, queries, and complaints.
   • Establish, build, and maintain ongoing relationships with customers.
   • Develop a deep understanding of customers’ businesses and requirements.
   • Provide evidence of customer demand to influence new products/enhancements.
   • Resolve challenges customers face when using Point of Sale terminals.
   • Maintain and update knowledge on all products and services offered by Absa.
3. Planning and Execution (15%)
   • Develop a personal sales plan to achieve targeted objectives and goals.
   • Manage day-to-day activities to maximize return on resources.
   • Keep updated on customer activities, challenges, and demands.
   • Evaluate portfolio profitability and implement the culling process as needed.
4. Governance, Control, and Risk (5%)
   • Ensure compliance with Bank controls, policies, service standards, and procedures.
   • Complete mandatory training on time and understand it within given deadlines.
   • Escalate, investigate, report, and fix all risk events or control failures to prevent reoccurrence.
   • Ensure successful independent conformance assurance.

Preferred Qualifications:

• Bachelor’s degree in a business-related field.

Preferred Experience:

• Minimum of 3 years in sales with a proven track record of high performance.
• Extensive knowledge of Absa products and services.
• Understanding of acquiring industry dynamics, interchange, and competitor solutions.
• Familiarity with the Business-to-Business sector and industry trends.
• Working knowledge of local and international law legislation and regulations.
• Knowledge of card scheme policies, acquiring systems, and card processing.
• Proven success in negotiation within a corporate environment.
• Knowledge of relevant third-party suppliers and industry-related developments is an advantage.

Knowledge and Skills:

• In-depth knowledge of Absa Group strategies both locally and overseas.
• Fully aware of industry trends and competitor solutions.
• Knowledge of the Business-to-Business Financial Services Sector and the Card Acquiring industry is advantageous but not essential.

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