We are Hiring a Client Support Officer! 
Are you passionate about customer service and ready to work in a dynamic cultural environment? Alliance Française de Nairobi is seeking a dedicated and enthusiastic Client Support Officer to join our Classes Department. If you have a strong background in customer support, great communication skills, and a love for languages and culture, we would love to hear from you!
Application Submission: Send your application and three references to: [email protected]
Application Deadline: 15th November 2024
About Us
Alliance Française de Nairobi is a leading language and cultural institution in Africa, dedicated to promoting the French language and fostering cultural diversity. As a not-for-profit organization, we offer a range of French language courses to thousands of students annually. We are the only accredited institution in Kenya for international and professional French language certification and certified translation services. With a vibrant program of cultural activities each year, we encourage creativity, cultural exchange, and the appreciation of local and international arts.
Position: Client Support Officer
Location: Alliance Française, Nairobi
Employment Type: Full-time
Salary Grade: 2+ (64,746 KSH per month)
Key Responsibilities
As a Client Support Officer, you will be the primary point of contact for our students and clients, ensuring they have a positive and supportive experience with Alliance Française. Your responsibilities will include:
- Responding promptly to client inquiries and providing courteous service across various communication channels.
- Acknowledging and resolving client complaints in a professional and empathetic manner.
- Gaining an in-depth knowledge of our courses, services, and cultural programs to answer client questions accurately and provide relevant information.
- Keeping detailed records of client interactions, transactions, comments, and complaints to ensure a smooth and organized client service process.
- Collaborating with colleagues in the Classes Department and other departments as needed to provide seamless service.
- Offering feedback on the efficiency of the client service process and suggesting improvements.
- Ensuring client satisfaction by delivering professional and attentive support and guidance on all products and services.
Qualifications and Requirements
We are looking for a highly motivated individual with the following qualifications and skills:
- Strong interpersonal and communication skills, with the ability to engage clients effectively.
- Ability to work efficiently in a fast-paced, demanding environment and handle multiple tasks with organization and attention to detail.
- Capacity to establish positive working relationships with students, faculty, and staff, enhancing our friendly and welcoming atmosphere.
Educational Qualifications:
- A certificate or diploma in Customer Service, Communication, or a related discipline.
- Proficiency in English, Kiswahili, and French, with a minimum DELF B1 diploma in French.
Why Join Alliance Française?
By joining our team, you will be part of an organization dedicated to cultural exchange, language learning, and fostering a community of people passionate about language and culture. This role offers an opportunity to grow professionally in a diverse environment where creativity and collaboration are encouraged.
How to Apply
If you meet the qualifications and are excited about this opportunity, please submit your application and three references by 15th November 2024 to [email protected].
Physical Address:
Alliance Française
5 Utalii Lane
PO Box 45 475-00100 Nairobi
Tel.: +254 20 4917 110
Join us at Alliance Française de Nairobi and be part of an inspiring team dedicated to promoting language, arts, and cultural understanding in Kenya!
