Sunday, October 20, 2024—In what seems to be an admission on the government’s part for rushing the implementation of the Social Health Authority, Government Spokesperson Isaac Mwaura has acknowledged that Kenyans and medical facilities encountered several challenges in the past few days.
In a statement yesterday, Mwaura
revealed the government interventions to address challenges witnessed during
the Social Health Authority (SHA) registration.
For instance, to assist
hospitals with the registration exercise, the call centre has been expanded to
address more queries from health facilities.
“The measures include the
expansion of the Health facility support call centre from the previous 30
calls-per-second capacity to the current 100 calls-per-second capacity. This
has helped ease registration and approvals for those seeking clearance from
hospitals,” read the statement in part.
“Already the Government has
cleared Ksh1.5 billion pending bills that NHIF owed health.”
On the other hand, Mwaura
announced that SHA officials had also been deployed to various institutions to
help with the migrations of employed Kenyans from NHIF to SHA.
“Through road shows, public
engagement forums and the media, the Government also seeks to iron out
misinformation and gaps in information on registration and onboarding of
services to the SHA portal,” the spokesperson added.
The Kenyan DAILY POST