I&M Bank is currently inviting applications from qualified and motivated professionals to join their esteemed team in various capacities. The available positions span multiple departments, emphasizing recovery, customer service, quality analysis, digital lending, and treasury operations. Here are the open roles:
- Manager, Debt Recovery Unit: This role involves overseeing and managing the debt recovery process to minimize the bank’s non-performing loans. Candidates should have strong leadership skills, experience in debt recovery, and a deep understanding of financial regulations.
- Customer On-Boarding Checker: The primary responsibility is to ensure that all customer onboarding processes are accurate, efficient, and comply with regulatory standards. Ideal candidates should have meticulous attention to detail, knowledge of KYC (Know Your Customer) processes, and excellent organizational skills.
- Quality Analyst: This role entails analyzing and monitoring the quality of customer interactions and service delivery to ensure high standards are maintained. Candidates should have experience in quality assurance, strong analytical skills, and the ability to provide constructive feedback.
- Officer Complaints Handling: The officer will manage and resolve customer complaints, ensuring a high level of customer satisfaction. The role requires excellent communication skills, problem-solving abilities, and experience in handling customer grievances.
- Officer – Digital Lending Administration and Customer Experience: This position involves managing the administration of digital lending products and enhancing customer experience. Candidates should have knowledge of digital lending platforms, customer service skills, and the ability to manage digital financial products.
- Associate, Treasury Operations: The associate will support the treasury operations team in managing the bank’s liquidity, investments, and financial transactions. Candidates should have a good understanding of treasury operations, strong analytical skills, and experience in financial markets.
I&M Bank offers a dynamic work environment with opportunities for professional growth and development. If you possess the required qualifications and are eager to contribute to the bank’s success, consider applying for one of these exciting positions.
Nairobi
Credit Department
Full-Time
Nairobi
Customer On-boarding
Full-Time
Nairobi
ICube Digital Factory
Full-Time
Nairobi
Customer Service Delivery
Full-Time
Officer – Digital Lending Administration and Customer Experience
Nairobi
Digital Lending
Full-Time
Associate, Treasury Operations
Nairobi
Treasury
Full-Time