The job holder will be responsible for conducting call back verification and perform a gating function for quality of applications from branches. Further, the job holder will oversee fulfilment at both the valuation and conveyancing stages of secured scheme applications customer journey. He/she will oversee the handshake process of applications between business assurance and scheme administration
Deadline: 2024-06-26
Category: Retail
Subsidiary: HFC
Principle Accountabilities
- Perform call back verification for loan applications and statements.
- Custodian of call back tools like scheme contacts, signatory sample signatures and the phone system.
- Perform a gating function for quality of applications from branches. He/she will check KYC compliance, completeness of financial information provided and proper execution of forms.
- Monitor fulfilment at both Valuation and conveyancing stages of secured applications process. He/she will ensure that fulfilment takes the shortest time possible
- Ensure that applications have been properly onboarded in the system and invoices submitted to the employers.
- Provide MIS on quality of applications through analysis, reports and updates for decision making by business.
- Follow up for timely receipt of loan repayment instalments and application of the same on time.
- Escalate cases of non-payment / default to the client scheme administrator and debt collection team.
- Full reconciliation of loan repayments, loan balances and related deposits (where applicable) with any variances raised with the Schemes on a monthly basis
- Issuance of stop orders of the cleared loans to companies.
- Manage customer issues, queries and complaints as well as deliver high quality service.
- Any other duties as maybe assigned by the line manager.
Key Competencies and Skills
Technical competencies
- Excellent customer service, client relationship management, communication, negotiation, problem solving and interpersonal skills
- Astute Business acumen and commercial awareness (basic understanding of financials is preferable)
- Willingness to adapt to changing business needs and deadlines.
- Basic analytical ability with active listening skills
- Adaptability, customer focused and confidentiality.
- Strong interpersonal skills; Capability to liaise, interact, coordinate and build rapport with people at all levels
- Excellent time management skills and the ability to prioritize work
- Must be a self-starter and have an appreciation of business growth and priorities
- Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
- Ability to maintain confidentiality of sensitive information.
- Strong organizational skills with the ability to multi-task
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
Minimum Qualifications, Knowledge and Experience
Academic Qualifications
- University Degree preferably in Business related field such as Economics, Finance & Accounting from recognized institution by Commission for University Education.
- Chartered Institute of Securities Investment Certification will be an added advantage.
Experience
- Bachelor’s degree in Finance or a business-related field from accredited university.
- 3-5 years banking experience 2 of which must have been in loans administration.
- Knowledge of Credit and Operations.
- Sound working knowledge and understanding of general banking regulations and practices.